“We were a startup with around twenty customers. Our team members had some logistics experience but still made errors. Our service was not reliable, an unproductive effort, and we struggled with developing specific SOPs for handling errors or difficult situations. In our industry, you need to respond to unforeseen events and reverse mistakes quickly, and we lost valuable time and resources dealing with the “take a ticket” mentality common to other solutions like UPS or DHL, who are not accommodating to difficult customers.

After bootstrapping our own logistics, we decided to try Endurant—and after working with them, I would highly discourage other startup device companies from even trying to handle logistics in-house. Upon partnering with Endurant, their high level of experience and service quickly relieved my team of the need to become logistics experts, and our logistics operation immediately became more secure and competent. 

Endurant works like members of our own team, working seamlessly with our staff and providing unparalleled process control. When we do encounter issues, Endurant expedites their resolution instead of blowing them off, and includes our team in the fixes. All of our products are traced and monitored, and we are able to count on Endurant’s professional interaction with both my staff and our customers. 

As experienced medical reps themselves, they have genuine empathy for the success of my business. They are very accessible, unlike any other 3PL company would be, and their staff are super eager to please. They value the comfort of my team.  Their sense of urgency in addressing our needs, willingness to go the extra mile at all times, and their personal attention to every detail, has made Endurant our trusted partner for everything logistics.”